How can we help you?
We know ordering customized and handmade products comes with questions, so we’ve put together this FAQ to make your shopping experience simple and stress-free. If you don’t see your question listed here, feel free to reach out — we’re always happy to help!
Customized Galaxy is a handmade and upcycled craft shop offering unique items like denim clutch bags, custom jewelry, wedding gift kits, and personalized school sets — all designed to celebrate creativity and individuality.
Yes! Most of our products can be personalized. Add names, colors, or themes during checkout or contact us directly to request something special.
Processing usually takes 5–10 business days, and custom or bulk orders may take up to 14 business days. Shipping then takes 3–5 business days within the U.S.
We primarily use upcycled denim, pre-loved fabrics, and eco-friendly materials. Each item is handmade with durability, creativity, and sustainability in mind.
At this time, we ship within the United States only. We’re working on expanding internationally in the future.
Our kits for bridesmaids and groomsmen may include custom robes, slippers, cups, travel pouches, tags, and keepsake notes — all tailored to your theme and colors.
Each set includes a personalized backpack, a decorated notebook, and a matching pencil case. Perfect for back-to-school with style!
Because our items are handmade and often personalized, all sales are final. Exceptions are made only if an item arrives damaged, incorrect, or defective.
If your order is marked “delivered” but is missing, please first contact the shipping carrier. We’ll do our best to assist you, but we are not responsible for lost or stolen
Follow us on Instagram, Facebook, and TikTok @CustomizedGalaxy for new releases, seasonal drops, and behind-the-scenes updates.